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At least two years of experience working as member of a helpdesk installing, repairing, upgrading, and troubleshooting desktop PC’s both Windows and Macs. A true passion and drive for creating an unmatched customer service experience. Collabera places approximately 400 help desk support professionals every year. Share-point, Windows XP, 7, Office 2007, VPN, Priority management by severity level, Phone/chat/email support, Remedy ticketing system, RDP, SCCM for software installation, Active Roles, RSA secure ID.

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They coordinate and continually interact with support personnel and vendors that resolve issues related to software, hardware, and network. We are a Managed Cloud & IT Solutions Company based in Danbury, Connecticut and have been voted Top 100 Places to Work In 2019. We strive to provide Front End Developer innovative solutions to our clients and stay up to date with the most cutting edge technology. Our world-class customer service and unique partnership approach are a step above the rest, with proactive, personalized network solutions that minimize downtime and maximize productivity.

Help Desk Engineer

And remember, analytical thinking is a transferable skill that will help you succeed in other job roles. Despite its drawbacks, serving at the help desk can be incredibly rewarding if the right qualities and skills are developed. Association of Support Professionals – An international membership organization for customer support managers, executives, professionals, and those interested in the field. When new employees are hired, Desktop Support Engineers are responsible for setting up their workstations. This includes ensuring that new employees have the programs, applications and other technology they need to perform their duties. In addition to setting up and configuring computers and software, Desktop Support Engineers also maintain, update and upgrade equipment as needed.

These qualities not only supercharge your effectiveness as a help desk technician and enable you to deliver incredible value to your end users, but they also put you on track for a promotion and maximize your help desk skills. Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level teams and set a good value perception for end users. The helpdesk engineer is responsible for interacting with government staff and contractors to provide technical support. A Desktop Support Engineer’s ultimate aim is to provide support to an organization’s staff members to make sure all computers, network connections and software are properly functioning. Based on our analysis of job postings, these are the core Desktop Support Engineer duties and responsibilities. Citon is seeking a detail-oriented, customer service-focused candidate with advanced communication skills to join our team in a full time Help Desk Engineer role.

Help Desk Engineer

Operated PC and RF-based computer systems with a high level of accuracy. Installed system software, including Microsoft related and propritary, depending on the clients needs. Collected data around every transaction and turned it into tools that helped users. Executive level support including but not limited to imaging and replacing laptops and PC’s, conference room setup and maintenance. Remained up-to-date on the latest technologies and solutions applicable to company products. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Because of the increasing reliance on computers, jobs for Computer Support Specialists, such as Desktop Support Engineers, are expected to grow by 12 percent, which is faster than average for all jobs. This growth will result in 855,700 new jobs through 2024, according to the Bureau of Labor Statistics. And, provide you with an environment that is defined by collaboration. To provide you with the best support, learning, and access to expertise in the marketplace. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy.

Entry Level System Administrator & Help Desk Engineer

Is Help Desk stressful?

It can be very stressful, sometimes people are just difficult to deal with. Also, your company’s IT processes can be inefficient and you’re stuck with the responsibility of propagating it out when all your clients will see you as the image of a terrible helpdesk process.

Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. According to the US Bureau of Labor Statistics , as enterprises upgrade their software and hardware, the need for support services in the future will increase. It adds that jobs for computer support engineers are expected to grow 11 percent during the period. The employees of the organizations are, in essence, the Desktop Support Engineer’s clients. As such, engineers must provide excellent service to meet all of their needs.

How many help desk agents do I need?

An overall employee-to-help desk ratio of about 70:1 for organizations with a single operating system and network is considered suitable. That number drops to 45:1 for enterprise networks using a number of operating systems and no consistent hardware standard. Do you need to hire more help desk professionals?

TECHNOLOGY JOBS NETWORK – As the #1 LinkedIn Careers Group, over 119,000 members join this network to look for jobs in the technology field. • Monitor service board and ensure that tickets are worked within the customers’ Service Level Agreement and promised time line. Guide the recruiter to the conclusion that you are the best candidate for the Front End Developer helpdesk engineer job. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Admissions advisors can provide more info about technical support programs & curriculum, admissions & start dates, certification tracks, career placement, tuition costs and personalized financial aid options.

Also, being confident in both technical and non-technical skills will increase your ability to work well under pressure. To boost your skill level and confidence, take one or two soft skills courses per year, as well as any technical courses relevant to your job role.

•A preliminary assessment is done at this level and the incident solved if within the technician’s realm of knowledge using troubleshooting checklists and established knowledge based processes. Document, escalate, and/or refer customers to the next level of support as required. This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. is defined by being the dynamic IT partner that business owners need. Adding Matt McDowell to the Alltek team is a promise of this underlying mission and his experience and attention to detail will be a huge asset for Alltek clients. has honed and optimized their ability to provide local businesses with a Managed Services Provider experience that is second to none.

  • Help desk technicians need a deep understanding of computer hardware and software.
  • A college degree is not typically required for entry-level help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree.
  • If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support.
  • Detail-oriented Computer Technician with 8 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users.
  • For those who pursue a formal education, degree programs in computer information systems , help desk administration, technical support, and network administration all provide a solid base for the help desk technician career path.
  • Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, Blackberries and Remote Support Tools.

With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. Experience supporting users across multiple sites, countries and time zones. 3+ years of experience supporting users in Windows 10 and Office 2013 and higher. Proactively support staff in field offices using Windows 10 and Mac OS and provide training and assistance to users as needed. Review the job openings, similar jobs, level of education, and experience requirements for the Help Desk Engineer job to confirm that it is the job you are seeking. Engineers manage issues throughout their lifecycle, beginning from the first point of contact until it is resolved. During this process, they need to keep their clients abreast of the progress.

According to Glassdoor, project managers make an average base salary of $43,835 in the United States. The more niche skills a help desk support specialist has, generally the higher the salary will be. For example, an Application Support Specialist makes an average $11k more in base salary. The more knowledge and experience you gain within Helpdesk Support, the more you will be able to hone your skills and specializations. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. Referred major hardware and software problems and defective products to vendors or technicians for service. We have some of the smartest engineers in the business who understand the importance of aligning technical solutions to business outcomes.

Equinox Fitness is seeking an exceptional Help Desk Engineer who will own support and IT maintenance processes for Equinox Holding’s growing fitness brands. This proven IT technician will assist with an aggressive national expansion strategy that will entail high-volume club roll-outs, IT ticketing and support, maintenance of the IT infrastructure, kiosks, and end-user support. The right candidate will have a proven track record of IT support and technical abilities within a distributed IT organization and have experience ensuring follow through on key process frameworks and ticketing systems.

Help Desk Engineer

Latest Job Openings

Remote IT help desk technicians provide technical support over the phone or Web. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. If they have certifications from CompTIA in A+ or Network+, it would be beneficial. They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL. Although it is being expected that service desk help will be automated with the entry of chatbots to provide service 24/7 to customers in the near future, human intervention would continue to be an essential element of customer services. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services.

Provided base level IT support to non-technical personnel within the business. WCA Technologies is a full-service Information Technology company located in New York offering IT Support, IT Consulting, and Managed IT Services. We’ve been in business over 35 years, and most of our original clients are still with us today. Whether you want to stay at the help desk or move on to a new role, you will need to develop all these characteristics.

Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed. Troubleshooting and resolving various technical issues related to computer hardware and software problems. We currently have 61 employees and pride ourselves on honoring the ‘work hard, play hard mentality’. In response to winning business and growing the company, we are looking to add an Entry Level System Administrator & remote career to their rapidly growing IT Support team. In this position, you will be working primarily in our office in Danbury handling Networking Issues and working in Microsoft Windows Server environments.

Supportive Leadership– An industry-leading leadership team with strong values, off the chart business acumen that will help you succeed quickly while providing mentorship and career growth. Third parties may also place cookies through this website for advertising, tracking, and analytics purposes. These cookies enable us and third parties to track your Internet navigation behavior on our website and Help Desk Engineer potentially off of our website. By continuing your use of this website, you consent to this use of cookies and similar technologies. At Citon Computer Corporation we take the most complex technologies and simply make them solve our customers’ concerns. We are leaders in an industry known for leading all other industries, and we do whatever it takes to help our customers do whatever they want.

Escalating issues to the IT manager or senior engineers where necessary. FCTI helps customers optimize transaction revenue while eliminating the expense of hardware. The ability to deliver excellence independently and as a team and excel in a fast-paced environment. A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry. Taking ownership of customer incidents by providing telephone/remote/email support to end-users. Consult with Collabera to gain access to a range of innovative companies, from scrappy startups to Fortune 500s, with support from a dedicated team all along the way. Joining a professional organization demonstrates your commitment to the role, and helps to develop your professional network.

Similar Resumes

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Managed call flow and responded to technical support needs of customers. Installed software, modified and repaired hardware and resolved technical issues.

You can stay abreast of new skills, innovations, and the latest news in the field of project management. A college degree is not typically required for entry-level help desk positions, but a degree in computer information science, or help desk administration can help get an interview or achieve a higher pay grade. It can also be useful to get a specialized or niche certificate in PC repair, network administration, or help desk support. Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Alltek Services is ready with the support and expertise to keep you focused on running your business. The Alltek team is excited to welcome Matt McDowell as a new Help Desk Engineer. Matt is highly experienced in IT and is helping to provide Alltek clients with a more personalized and responsive approach to managed IT services. You will be supported by a world-class team made up of some of the most prominent names in security who turn our customers into advocates and give you the skills you need to build a highly successful career.

This is a full-time role based at one of our HQ locations in the Murray Hill district of NYC. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it.

Research and compare the top-rated help desk technician training programs online and in your area. Experience with supporting remote staff across slow or unreliable Internet connections. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. have the ability to work independently and collaboratively in both a small local team environment and with a globally dispersed team. Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Our teammates are some of the brightest, most talented people you’ll ever work with.

Remote Work Job Search Guide

I am in Toronto, Canada and we are so far behind in the concept of work from home remotely.- its extremely difficult. I promise that no one from Basecamp forced me to talk about their business book , I just found their eBook to provide great insights into working remotely. But to land an interview, your resume needs to be tailored to remote companies.

  • In this post, we will be discussing hacks for finding remote jobs.
  • The companies listed here posted for these specific remote job titles within the last week.
  • These are strategies that can help you increase the chances of finding a job that’s not only remote, but also fits your skill set.
  • They closely relate it to cold calling, when it is more like sending out your resume.
  • For that reason, it can also be referred to as job outreach.
  • This method allows you to find jobs quicker versus waiting for opportunities to find you.

Then, talk to people who are working remotely and ask them if they have any tips. Ask colleagues and friends if their companies allow remote work, and for what types of positions. You can look on individual company pages to see if any positions mention the option to be remote. As you do this research and search for remote positions, start building a master-list of employers that allow remote work. With some Fortune 500 companies like IBM calling their remote workers back to the office, many smaller companies and startups seem to be embracing remote work right now.

For many, working remotely is the definition of “living the dream.” If you’re one of those people, you’re in luck! Remote work is on the rise; according to Inavero’s 2019 Future Workforce report, 73% of all departments will have remote workers by 2028.

How can I work for Amazon from home?

If you want to work from home, you’ll want to stick with the remote jobs. You can access the job site by going to and clicking on “Remote Career Opportunities” — or just go straight here.

Walk yourself through each new tool — especially the ones that revolve around workflow and communication — and play around with them. Take the extra steps to get yourself ready BEFORE landing the job, and you’re far more likely to get job offers from employers for remote positions. If you don’t even have a designated workspace that’s clean, organized and ready to go, then you really need to put a bit more time into thinking about why you want to work remotely, and how badly you want this. I’m not saying to lie, but the first thing you mention when talking about why you’re excited to work remotely better not be personal needs/reasons, or you won’t get the job most likely. And then be ready for questions about why you want their specific job, and why you want to work remotely too. Tell them you’d love a chance to work remotely because you think it’s the future of how companies will operate, and you feel it’ll make you more productive and more successful in your work. I interviewed for a job a few years ago with a company that was completely remote/distributed, and I REALLY wanted this job.

This is especially important when you’re working from home since you can no longer tap your co-worker on the shoulder Get a New Remote Career to ask questions. You can change your consent settings at any time by unsubscribing or as detailed in our terms.

You must rest your mind and body once your tasks are complete. Prioritizing your tasks and organizing your workflow can be difficult without a traditional office’s hierarchical framework. As mentioned earlier, you must schedule your day around your work to get the most out of your time. Incorporate the right keywords and do not forget to mention your adaptive and transferrable skills, as hiring managers looking for remote employers pay special attention to these factors. However, creating a schedule that prioritizes your job will help you complete your work on time and prevent distractions. You can also focus on agencies that are industry-specific or those that look for remote work to help you during your job hunt. Also, consider removing location constraints and leave it blank if using “remote” is not an option for the Location field.

What work can I do from home to make money?

How to earn money from home:Start a blog to make a living from home.
Sell on Amazon.
Teach English to earn money from home.
Become a virtual assistant to earn money online.
Start an online store.
Grammar nut? Try proofreading for a living.
Become a bookkeeper to earn money from home.
Flip items for profit to earn money from home.
More items

The 9 Best Sites For Finding Great Remote Jobs

Consider using “remote” or “telecommute” when you’re searching. Consider joining an industry-specific group online or in-person to help expand your network and learn about more high-paying professional remote positions. Attend a professional conference where they provide networking opportunities. Consider attending a local Meetup session for professionals in your area. LinkedIn’s professional network is a playground for professional high-paying remote positions. The professional social media platform boasts having more than 70 percent of the global workforce.

I used it to find a job at a small tech startup in a sales capacity. If I had a different job function or different industry experience, I might start with Flexjobs. They have great tech openings, but they also service an array of industries. They have postings from some of the biggest names in remote work, and they post new jobs every day. I like Jobspresso because they have a high volume of jobs, and they post often. Not a whole lot of job seeking resources here, but following them on Twitter is a really nice way to keep up with postings.

Get a New Remote Career

Write Your Resume For A Remote Job Application

You need to be careful to avoid scams when you’re looking for data entry work, but there are legitimate data entry jobs that are suitable for entry-level employees. If you have more advanced skills and typing experience, you can also consider work-from-home transcription and medical coding jobs. Outbound sales positions typically work a flexible schedule that doesn’t require them to be in an office. Unlike the other remote listed above, some sales positions do require you to perform a moderate amount of travel.

Getting A Remote Job Outside Of Your Major:

Check out some of the following resources for more information, job listings, or course listings! The future of location-independent careers is bright, so these are just a few of the options out there. Take some time to research if you’re thinking of making the transition into the digital nomad life, but be assured that it’s very possible to do what you love while also living how you want. Although it’s a relatively new job, there are thousands of listings on sites like,, and Often some experience is required, but this experience can be gained by building your own social media presence, or helping out those in your network. Often times Social Media Managers are paid by the hour, or with a monthly or retainer fee.

While your coworkers may get on your nerves, many people find the transition to remote work to be very lonely. So if you don’t have the discipline to manage your own work time and develop your project management skills, this could be very challenging for you. While remote workers usually have a flexible schedule and more time for family, side hustles, and exercise, it doesn’t necessarily mean they put in fewer work hours, which brings us to the next question.

Get a New Remote Career

Find The Best Remote And Flexible Jobs Today!

Cover letters should be unique to the position and company hiring. By taking the time to customize your letter to the position and company, you are showing them respect. Avoid connecting with people who don’t know you at all as you’re less likely to get a response for your efforts.

Know The Difference Between remote And work From Home

Get a New Remote Career

Remote jobs hiring now include Associate Community Manager and TV and Film Editor. There are plenty of remote job and work from home opportunities for content creators. •Oracle is a cloud application and platform service company. Here, we combed through the FlexJobs lists and came up with 27 of the most surprising—and interesting—remote and work from home jobs. Note that these jobs were all live upon the publication date, but even expired jobs will give you an idea of the kind of breadth that exists in the remote-work world. is one of the top reasons why people say they work remotely.

So whether you’re working from a home office, your living room, a coffee shop, the beach, or anywhere else not in physical proximity of your coworkers, clients, or employer, you’re working remotely. We put together a comprehensive resource hub for all things remote work. This mega guide on remote work has guidance on getting started working remotely, from finding a job to setting up your workspace.

We’ll start with how to find remote opportunities to apply for . Then in Part II, we’ll look at how to make employers want to hire you for these highly-competitive positions.

This is also one of the easiest types of work for getting an employer to let you go remote. A significant percentage of software engineers work remotely, whether freelance or for a single employer. No list of location independent jobs is complete without mentioning software engineering. If you were surprised to hear how much writers can earn above, then this one may shock you, too.

Although it’s beneficial to have some previous experience, this is reflected in the relatively stable compensation. There are freelance, one-time gig, opportunities out there, too, though, so if Get a New Remote Career you need to brush up on your data entry skills, it’s not impossible to get started while already on the road. This is an especially great job for the tech and business savvy nomads out there.

Here’s what they have to say on the benefits and challenges of career advancement in a remote setting, along with their advice on how to leverage both to succeed. Do you know of any lesser-known techniques to finding remote positions? Use a directory like to find loads Mobile Developer of sites, then look at the menu on each site for Careers. If you don’t see a page in their navigation, look at the footer of the site, or google ‘company name jobs’. Hiring employees can be very tiring especially when the list of candidates doesn’t seem to have an end.